FAQ
Questions buyers tend to ask
Plain, factual answers about setup, recommendations, handoff, and billing.
What does EruditeChatBot do?
EruditeChatBot helps businesses automate customer conversations, answer from website and document content, capture leads, recommend products or services, and escalate complex cases to a human.
Is EruditeChatBot only for ecommerce?
No. Ecommerce is one strong use case, but it also fits local services, clinics, professional firms, restaurants, and other teams with repetitive inbound questions.
Can it answer shipping and return questions?
Yes. The assistant can answer from website content and uploaded documents, which makes it useful for shipping, returns, sizing, warranty, and policy questions.
Can it recommend products or services?
Yes. When a catalog is configured, the assistant can identify a relevant product or service and send the customer to the right page in the existing ecommerce or website flow.
Does EruditeChatBot create an ecommerce cart or product checkout inside chat?
No. Product discovery works as guidance and referral. Final product purchase stays inside the merchant ecommerce platform, such as Shopify, WooCommerce, or a custom website.
How do subscriptions and payments work?
Choose a platform plan and review availability during account setup. Confirming checkout activates the selected subscription. Platform subscriptions are separate from customer product checkout inside the widget.
Can it hand off to a human?
Yes. Human handoff is supported for nuanced, urgent, or high-value conversations where a person should step in.
Who is EruditeChatBot not for?
It is not built for teams that need an in-chat ecommerce cart, product checkout inside chat, or a general-purpose internal copilot unrelated to customer-facing conversations.