Start with repeat support tickets
Upload the documents shoppers already force your team to quote manually: shipping, returns, sizing, warranty, care instructions, and store policies.
Playbook
A practical rollout sequence for ecommerce teams
Start with the questions that repeat, then expand to recommendations and human handoff.
Add recommendation paths
Configure your catalog so the assistant can guide uncertain visitors to the right product or service link.
Capture high-intent leads
When a shopper is close to buying or needs help after hours, collect the information your team needs to continue the sale.
Escalate exceptions to humans
Use handoff for edge cases, B2B requests, product fit nuance, or any case where a person should own the conversation.
Review analytics and tighten the content
Look at the questions that repeat, the product paths that convert, and the handoff moments that deserve stronger automation.